Returns & Exchanges

At STERNGLAS, we want you to be completely satisfied with your timepiece, which is why we offer a hassle-free 30-day return period for all unworn watches in their original packaging.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to start the process and select the items you wish to send back.

2

Prepare the Package

Place the watch securely in its original box with all protective films and tags intact, ensuring the package is well-sealed for transit.

3

Ship the Item

Print the provided prepaid shipping label and drop off your package at the nearest authorized carrier location.

4

Inspection and Refund

Once our workshop confirms the watch is in mint condition, we will process your full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing